GTC - General Terms & Conditions


1) Changes

It is unlikely that we will have to make changes to our arrangements, but Travelwell, our opera­tor, has to plan and book parts of the arrange­ments many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 6 weeks before the start date, ex­cept for reasons of force majeure or failure by you to pay the final balance.

2. Rates / Currency

Our rates are based on current costs. We reserve the right to change the price on published offers due to change of currencies exchange rates or other reasons without prior notice. The currency on our rates is always CHF (Swiss Francs).

3. Handling fee

Our 1. offer is always free of charge.
If you like us to do further adjustments, if you like to get more information, we will charge you the non refundable, minimum handling fee of CHF 300.00. In case of a booking, 100% of this fee will be credited to the actual invoice. We put a lot of time, knowlege and experience in each of our proposals. We cannot / we will not deliver detailed plans - free of charge - which can - after all our work - be booked directly or through the internet / other agencies without involving us for the real business. Unfortunately, this is a lesson we had to learn in the past! We hope, you undertand this policy. We would like to keep the prices as accurate as possible - and we do not like to enclose in each file costs for cases, for which we had a lot of work - but others got the earnings.

4. Payment

4.1. The nonrefundable deposit
as declared in our web-booking-tool the contract will start between Travelwell and the guests.
Deposit should be sent to Travelwell within 10 days after booking confirmation was sent.
If deposit is not payed in time, Travelwell may cancel the booking, without further notice!
4.2 Rest payment is due:

 • or payment by credit card: 45 days prior to start of trip
  for payment by wire transfers: 30 days prior to start of trip

If rest payment is not payed - completely - in time, Travelwell may cancel the booking without further notice!

4.3 Bookings on short notice:

Bookings placed less than 45 days before start of trip:

Full payment - by wire transfer - is due immediately !

4.4 Payment may be done by:

  Credit cards (in our WEB-Shop)
    - Visa  Card
    - Master Card
    - American Express Card
  Wire transfer (All expenses shall be cleared by the sender!) has to be sent to:

Post Finance Switzerland SWIFT / BIC: POFICHBEXXX for:
Travelwell GmbH - 8600 Dübendorf - IBAN CH02 0900 0000 8530 5797 7

5) Entry to Switzerland

Please note that the guest / traveller is responsible himself for the travel formalities.  To enter Switzerland, the European regulations for the "Schengen area" apply.
If entry is refused by immigration authorities , Travelwell will handel this as a "no-show"! This will be no reason for a refund of the paid money!



5. Change of reservations

After booking has been confirmed, any changes will be charged with an administration fee of CHF 100.00/ EURO 90.00 / US$ 120.00 or equivalent.

6. Cancellation policies

Unless otherwise stated on the program / confirmation for extra ordinary arrangements:
• Prior to 45 days of the booked date, we charge the nonrefundable deposit only
   (as stated on the program, confirmation)
• 45 – 20 days prior to commencement, 50% is due
• Less than 20 days prior to commencement 100%
• No refunds for „NO-Shows“ and no refunds for unused portions of the tour
• If entry to Switzerland is refused by immigration authorities, Travelwell will
   handel this as a "no-show"!
   This will be no reason for a refund of the paid money!

7. Liability

As an experienced destination management company, we guarantee a careful selection of partners being involved in the travel itinerary (e.g. hotels, chauffeur driven cars, shipping lines, coach operators, guides, etc.) professional organization of the trip careful monitoring of all our partners to keep up the quality Travelwell, its local managers, its affiliates, assignees, cooperative agents etc. act only as agent for the passenger with respect to transportation and accommodation arrangements.

They exercise every care possible but cannot be held responsible for personal injury in connection with the service of any airplane, train, automobile, carriage or any other conveyances, which is used in carrying out the booked arrangements.

They cannot be held responsible for daily accident, sickness, loss of personal property, strikes, armed conflicts, additional expenses due to weather, disruption of advertised schedules, refusal of visas, or other causes beyond their control.

Further, the vehicles used in their tours are in full responsibility of the companies or individuals engaged in the conveying of passengers.

8. Jurisdiction

Present law in Switzerland applies in any case of legal dispute. Place of jurisdiction is 8600 Dübendorf.